General Terms and Conditions (GTC)

Version: November 2025

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts, services, and offers of CEFAMEX Solutions UG (limited liability), Wittenberger Weg 8, 71101 Schönaich, Germany (hereinafter referred to as “CEFAMEX Solutions”), unless expressly agreed otherwise in writing.

Deviating or supplementary terms and conditions of the customer shall only become part of the contract if CEFAMEX Solutions has expressly agreed to them in writing.

2. Subject of the Contract

The subject of the agreement includes consulting, training, and project management services in the fields of project management, FMEA moderation, risk analysis, quality management, and resident engineering. The exact scope of services shall be defined in the respective individual contract or offer.

3. Conclusion of Contract

Offers made by CEFAMEX Solutions are non-binding and subject to change. A contract shall be deemed concluded only upon written confirmation of the order or by commencement of service delivery.

4. Performance of Services

CEFAMEX Solutions performs its services with due care and in accordance with recognized professional standards. The place of performance shall be as specified in the individual agreement.

5. Customer Obligations

The customer undertakes to provide all necessary information, documents, and access required for the execution of the assignment in a timely manner. Any delays resulting from insufficient cooperation by the customer shall not be the responsibility of CEFAMEX Solutions.

6. Fees and Payment Terms

All agreed prices are exclusive of the applicable statutory value-added tax (VAT). Invoices are payable within 30 calendar days net without deduction, unless otherwise agreed in writing.

7. Cancellation and Postponement

Cancellations of trainings or projects must be made in writing. In case of cancellation less than 14 calendar days before the start of the service, a cancellation fee of 50% of the agreed remuneration may be charged. For cancellations less than 5 days before the start or in case of non-attendance, the full fee will be payable.

8. Liability

CEFAMEX Solutions shall be liable - regardless of the legal basis - only for damages caused intentionally or by gross negligence. In the event of slight negligence, liability shall be limited to the breach of essential contractual obligations (cardinal obligations) and to the foreseeable, typical damage that may occur.

Liability for loss of profit, missed savings, or indirect damages is excluded.

9. Copyright and Usage Rights

Training materials, presentations, documentation, or other content created or provided during service delivery are protected by copyright owned by CEFAMEX Solutions or third parties. Any distribution, duplication, or use beyond the agreed purpose requires prior written consent.

10. Confidentiality

Both parties agree to treat all confidential information obtained in the course of cooperation strictly confidential and not to disclose it to third parties.

11. Data Protection

Personal data shall be processed exclusively in accordance with the applicable data protection laws (GDPR, BDSG). For further details, please refer to our Privacy Policy.

12. Jurisdiction and Applicable Law

German law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be - to the extent permitted by law - the registered office of CEFAMEX Solutions.

13. Severability Clause

Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that most closely reflects the economic purpose of the original clause.